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Our guarantees

Here at Willow Tree, we design and make our furniture with the utmost care and attention. We always use the very best materials (whether they’re natural or man-made) and we’re obsessive about attention to detail. In short, we build to last.

While we pride ourselves on our meticulous standards and expert craftsmanship, we know that very occasionally problems can arise. Instead of shying away from that, we decided to implement a guarantee of which we’re equally as proud.  Just in case you ever need it.

We doubt you’ll ever need to use them, but we understand that peace of mind is a lovely thing to have.

All the details of our guarantees are written in plain English. No technical jargon, no hidden clauses. Our guarantees are there to look after you, just as we are.

There’s a one-year guarantee on all our designs – it’s already in place and there’s nothing you need to do.

For furniture, you can extend this to five years simply by registering your purchase by logging into your account with us at

And for kitchens, we’ll be here for a lifetime in the unlikely event that anything should go wrong, just as long as it’s fitted by one of our Willow Tree's installers.

You can read about our guarantees in more detail in our terms and conditions.